Maintenance

We like to enable our customers to pre-plan and budget equipment maintenance costs. Therefore, we offer maintenance contracts at different service levels providing the following benefits:

  • Reduced equipment down time
  • Priority service for repairs or exchanges
  • No additional repair costs
  • No additional shipment or travel expenses

Customers can choose between the levels below.

Recommended Maintenance Packages

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Maintenance Basic Service Contract Full Service Contract Assurance Warranty Extension  
S-TECH
400-x
S-TECH
200-x
S-TECH
300-x
S-TECH
100-x
Item number
X X X X Maintenance of one device on customer site within 12 months
X X X X All travel expenses for the on-site maintenance visit included
X X X X Free replacement of all wear parts (parts that are expected to wear out must be maintained or replaced on a regular basis)
X X X X Free firmware and software updates
  X X X 24-hour response by phone or e-mail (if contacted via hotline or support e-mail)
  X X X Free access to m2p-labs technical support (via hotline or support e-mail)
  X     20% discount on parts if repair is needed
    X X Free repair service in the case of device breakdown; includes all spare parts, labor and shipping costs

 

Contact our Sales Team!

Europe
E-mail: info(a)m2p-labs.com    
Phone: +49-2401-805-335

USA/Canada
E-mail: infoUS(a)m2p-labs.com 
Phone: +1-631-501-1878

Asia/Pacific
E-mail: infoAsia(a)m2p-labs.com    
Phone: +852 6092 6778